Client Testimonials

At Gateway we have a commitment to supporting the health and well-being of our employees. Valentine have played a very important part in the successful delivery of the Occupational Health service, they understand our business and that our people are important. Our managers and employees are confident in the advice and support received. Thank you to all the advisors at Valentine for providing their knowledge and expertise in supporting our us at Gateway.

Citizen Housing has partnered with Valentine OH since 2013, and over the past 12 years, our relationship has continued to flourish.

What began as a referral-only service has grown into a comprehensive occupational health provision, including New Starter Assessments, Whistleblowing Services, For Cause Drug & Alcohol Testing, Night Worker Assessments, and more recently, referrals for neurodiverse conditions. This evolution has been driven by our collaborative working relationship approach, and excellent account management with a deep understanding of our organisational culture.

Their ability to provide high-quality management insight has been invaluable, helping us identify trends in employee health and wellbeing and shape our strategic response. Valentine OH are not just a service provider – they are a trusted partner in our commitment to employee wellbeing.

 Nicky Rymill, Head of People at , adds:

“The team at Valentine OH are incredibly responsive, knowledgeable, and genuinely invested in our success. Their collaborative style and consistent communication have made a real difference. We feel listened to, supported, and confident in the quality of care our employees receive.”

“Working with your team has been a consistently positive experience. From the outset, your professionalism, responsiveness, and genuine care have stood out. Whether it’s through timely communication and the attention to detail in your service delivery, it’s clear that client satisfaction is a top priority for the team.

I’ve particularly appreciated how approachable and solution-orientated your team has been ever since I have been using the service. It’s made collaboration smooth and enjoyable, and I’ve always felt confident that any queries or concerns would be handled with care and efficiency.

So, if I haven’tsaid it enough, thank you for all your support.”

“We have been really pleased so far with the partnership with Valentine Occupational Health.  From the very start of the implementation process, the support we received was excellent.  The transition was carefully and thoughtfully managed with regular communication and structured meetings to ensure the project remained on track.  Training provided to our HR team was clear, practical, and gave us confidence in embedding the new processes quickly and effectively.

 Since launch, the service has delivered great value. The on-site Health Surveillance Clinics have been well organised, efficient, and positively received by our employees.  The referral consultation reports produced by Valentine’s Occupational Health Advisors are of high quality, clear, and actionable, enabling us to support our colleagues in the best possible way.

 The Governance Review meetings and Management Information reports have provided insightful analysis and guidance to help us have valuable discussions and make informed decisions to make sure workers’ health is not adversely affected by their work and that workers are medically fit to carry out their work safely.

 Overall, Valentine OH has provided a professional, proactive, and collaborative service, and we look forward to continuing our successful relationship.”

“Valentine have been fantastic as our preferred Occupational Health Provider, their portal is easy to use from an employers perspective and invoicing is uploaded each month with easy to access information and breakdown of data.

Edwards have experienced great customer service from the team, always helpful and informative and waiting time for referrals is kept to a minimum.”